Refund Policy
Elite Return, Refund & Customer Satisfaction Policy
Effective Date: [Insert Date]
1. Policy Philosophy
This policy is designed to balance customer satisfaction with operational sustainability, ensuring transparency and fairness.
2. Return Window
Return requests must be submitted within 30 days of confirmed delivery.
3. Eligibility Conditions
To qualify:
- Item must be unused
- In original condition
- With original packaging and accessories
4. Non-Eligible Items
Not eligible:
- Used or damaged items
- Final sale products
- Customized or personalized items
5. Damaged or Incorrect Orders
Report within 7 days with proof.
We will:
- Replace the item
- Or issue a full refund
6. Order Cancellation
Allowed within 12 hours of order placement.
7. Return Authorization
Returns must be approved prior to shipment.
8. Refund Processing
Refunds processed within 5–10 business days after inspection.
9. Shipping Responsibility
Customers are responsible for return shipping unless error is ours.
10. Exchanges
Limited to defective items.
11. Refund Delays
Dependent on payment providers.
12. Abuse Prevention
We reserve the right to refuse excessive or suspicious returns.
13. Chargeback Prevention Policy
Customers must contact us before initiating disputes.